The coming of Fall and the change in seasons makes me think about the signs of change and progress throughout agilon health. Collaboration across markets abounds. And the fruits of that collaboration are remarkable. This summer, we have added a new office in Anaheim to accommodate growth, signed over 150 provider contracts in Ohio to build a network from scratch, finalized the work to implement the new CORE system in Hawaii and California, prepared to enter into another new partnership, instituted new processes to improve our risk adjustment and quality performance programs, launched new care improvement programs in all markets and are welcoming new colleagues in all of our regions. And those are but a small sample of the accomplishments we can be proud of. Whether you are part of the team in California, Hawaii or Ohio, our goals and aspirations are largely the same. We all support our partnerships with primary care physicians to ensure their long-term success. Together, as one organization, we are re-imagining quality, efficiency and patient experience by providing the people, solutions, capital and technology so that physicians can focus on the joy of practicing medicine.
An example of this commitment I’d like to share with you is the recruitment of eight dedicated quality-improvement professionals serving our patients in California.
Under the leadership of Dr. Khaliq Siddiq, California Medical Director, Adina Guthrie and her team are working diligently to support both physicians and patients in reducing gaps in preventative care in the nearly 450,000 Medi-Cal members we serve in the Inland Empire, San Diego and Fresno.
I believe their initial success of closing over 76,000 gaps in care for Vantage members in 2016 speaks volumes to their commitment as well as the likelihood of achieving their lofty goals for 2017.
By year’s end, Dr. Siddiq and Adina have challenged the Quality Improvement team with closing over 115,000 gaps in preventative care for Vantage members, which represents a 50% increase over the success of 2016. Appreciating the magnitude of the task, the team has implemented a full complement of tactics, including:
• Establishment of clear and measurable goals
• Cross-departmental collaboration with Provider Relations, MDX Technology, and Corporate Communications
• Physician incentive plan
• Physician recognition plan; Excellence in Preventative Care awards are provided to physicians who excel in closing gaps in care
• Data reporting, monitoring and transparency with physicians
• Implementation of agilon health’s proprietary technology to monitor gaps in care
• Member outreach and incentive plan
• Media campaign
The new Quality Improvement team in California is just one example of the investments agilon health is making across the organization to secure our future. Investing in quality not only fulfills the commitments to our physician customers and health plan partners, but also positions agilon health to enhance member growth, available resources and reputational benefits in the community.
I look forward to sharing additional bright spots with you from across the organization. I hope you find them valuable in thinking through the opportunities we have in all of our markets to support our primary care physician partners in improving the health and well-being of our members.