“A good reputation is hard-won and easily lost. But the lost reputation has invariably been given away by the actions of the holder, rather than been taken away by somebody else.”
– C. Beveridge
In a very short period of time, agilon health has established and enjoys a very positive reputation across our industry. This reputation rests on all of our shoulders and is the direct result of the good work we all do day in and day out. In these holiday months when we are reminded of all of our blessings and show our appreciation to those who mean so much to us, I want you to know that I feel it is a privilege to work with you on such an important endeavor and I thank you for your commitment to agilon health. Your hard work and relentless pursuit of enabling our physicians to provide high quality and efficient health care to our members have already brought us very positive recognition at a national level. Our reputation influences so many aspects of our company – the way our physician customers and partners value our services; whether or not health plans choose to contract with us and entrust their members to us; how regulators perceive us; and whether employees find agilon health a fulfilling place to work. A strong reputation will fuel growth and future success. We should not take it for granted. Therefore, it is important for all of us to protect our reputation through a strong culture of integrity and ethical conduct.
As part of our evolution as a high performing organization which brings people, solutions, capital, and technology to enable primary care physicians to achieve long-term success, we have recently adopted a Code of Conduct that applies to all of us. All employees of agilon health are responsible for knowing the Code of Conduct and for abiding by high legal, ethical and moral standards. Every employee of agilon health is also required to be familiar with and comply with all federal and state laws, rules, and regulations that govern their role within the organization. If you are unfamiliar with what those rules are, it is your obligation to ask. Not knowing the rules, or turning a blind-eye into activities you are not comfortable with is not acceptable and violates our Code of Conduct.
Whether you work in California, Hawaii or Ohio and no matter what your contributions and responsibilities are within the organization, we are all accountable for upholding these principles and behaviors in accordance with the highest of ethical and legal standards. Our Code of Conduct obligates us to avoid any conduct that even raises the appearance of impropriety and to hold ourselves to even higher ethical standards than the legal rules require. It is also important that we recognize that breaches of the Code of Conduct will be taken seriously.
The Code of Conduct is now available on the agilon health website by clicking here. In addition, all managers will receive a copy of the Code of Conduct and are expected to review it with their teams in December. Given the importance of the Code of Conduct to all of us and the way that we do business, I trust you will read it with due care and attention. If you have any questions, are unsure about a particular policy or compliance issue, or believe, or even are just uncertain whether the Code of Conduct has been broken by anyone in the organization we urge you to speak to your supervisor or call the Compliance Hotline at 833-668-8638. Asking questions and raising issues helps make us all smarter and more effective. With your help, I am confident that our reputation will be upheld long into the future.